Refund Policy
REFUND & RETURNS POLICY — LINDEN & SAGE
At Linden & Sage, we aim for every purchase to meet your expectations. This policy sets out how returns, exchanges and refunds are handled.
Who this applies to This policy applies to all orders placed through our store. Return requests must be made within 30 days of receiving your order. Requests made after this period may not be accepted.
Return conditions To be eligible for a return, items must be:
- Unworn and unused
- In their original condition, with all tags attached
- In their original packaging
- Accompanied by proof of purchase (order number or confirmation email)
Items that have been worn, washed, altered, or damaged after delivery, or that are not in resellable condition, will not be accepted.
How to start a return Email support@lindensage.co.nz with your order number, the reason for return, and a photo of the item where relevant. Once approved, we will provide return instructions and the correct return address. Items sent back without prior approval may not be processed.
Return shipping For change-of-mind or incorrect-size returns, return shipping costs are the customer's responsibility. For faulty, damaged, or incorrect items, we cover return shipping. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
Damaged, faulty, or incorrect items Please inspect your order upon delivery. Report any damage, fault, or discrepancy to support@lindensage.co.nz within 7 days of delivery, including a clear photo or video and a brief description. Depending on the situation, we will arrange a replacement or a full refund, including return shipping costs.
Exchanges Size or colour exchanges can be requested at the time of your return submission. Exchanges are subject to stock availability.
Changes & cancellations Orders are processed shortly after they are placed, so changes or cancellations cannot always be accommodated. Contact support@lindensage.co.nz as soon as possible if a change is needed, and we will assist where feasible.
Refunds Once a returned item has been received and inspected, we will notify you of refund approval. Approved refunds are issued to the original payment method, typically within 5–10 business days. Processing times may vary depending on your bank or card provider.
Your rights Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If goods are faulty or not as described, you are entitled to a remedy under the law.
Need help? Contact us at support@lindensage.co.nz Monday–Friday, 9am–5pm