Shipping Policy
SHIPPING POLICY — LINDEN & SAGE
This policy sets out how orders are processed and delivered.
Processing time Once an order is placed, it takes 1–3 business days to prepare and pack. Orders placed on Fridays, weekends, or public holidays may take a little longer to process.
Delivery time After dispatch, estimated delivery within New Zealand is 8–12 business days. Delivery times can vary depending on location and time of year.
Placing an order
- Browse the collection and add items to your cart.
- Confirm size, colour, and quantity.
- Proceed to checkout and enter your delivery details carefully.
- Review your order details before continuing.
- Select a payment method and complete your order. All payments are processed securely with SSL encryption.
Accepted payment methods include Visa, Mastercard, American Express, PayPal, and other secure options available at checkout. A confirmation email is sent once an order is placed.
Shipping costs Free shipping is offered across New Zealand, with no minimum order value.
Tracking your order A tracking number is emailed once an order is dispatched.
Delays Every effort is made to deliver orders on time. Delays can occasionally occur due to couriers, weather, or busy seasonal periods. Where a delay affects delivery, we will aim to keep customers informed.
Incorrect address Please ensure your delivery address is correct at checkout. If an order is returned due to an incorrect or incomplete address, we will contact you to arrange re-delivery, which may involve an additional shipping cost.
Need help? Contact us at support@lindensage.co.nz Monday–Friday, 9am–5pm